Privacy Policy

Overview

Complete Office Suite is committed to protecting your privacy and the privacy of your callers. This policy explains how we collect, use, and protect data in connection with our AI receptionist service.

Data we collect

We collect the following data to provide our service:

• Business information: your business name, website URL, services, pricing, and contact details that you provide or that we extract from your website.
• Call data: caller phone numbers, call recordings, transcripts, and call summaries.
• Account data: your name, email address, and payment information.
• Usage data: how you use the service, including call volumes and feature usage.

How we use your data

We use your data to:

• Provide the AI receptionist service — answering calls, capturing leads, and booking appointments.
• Improve our service and the quality of call handling.
• Process payments and manage your subscription.
• Communicate with you about your account and our service.

Call recordings and transcripts

Call recordings and transcripts may be stored to provide you with call history and to improve the quality of the AI receptionist. You can disable call recording in your dashboard settings. Callers are informed that calls may be recorded.

Data sharing

We do not sell your data. We share data with service providers who help us deliver the service — including telephony providers, AI processing services, and payment processors — under appropriate data protection agreements.

Data retention

We retain call data for the duration of your subscription and for a limited period after cancellation to allow for account reinstatement. You can request deletion of your data at any time.

Your rights

Under UK GDPR, you have the right to access, correct, delete, or restrict the use of your personal data. You can exercise these rights through your dashboard or by contacting us.

Security

We use appropriate technical and organisational measures to protect your data, including encryption in transit and at rest, access controls, and regular security reviews.

Contact

If you have questions about this privacy policy or how we handle your data, please contact us at hello@completeofficesuite.com.