How to Set Up an AI Receptionist for Your Business

Step 1: Enter your website

The first step is to enter your business website. The AI receptionist scans your website to learn about your business — your services, pricing, opening hours, FAQs, contact information, and policies. This forms the knowledge base that the AI receptionist uses to answer caller questions.

You can try this for free without creating an account. Just enter your website on the demo page and you'll be able to have a real voice conversation with an AI receptionist trained on your business within seconds.

Step 2: Review the knowledge

After the website scan, you review the knowledge the AI receptionist has extracted. You can see what it's learned about your services, pricing, hours, and FAQs, and approve or edit each item.

This step is important because the AI receptionist only uses information you've approved. If something is wrong or missing, you can correct it. If you want to add custom information that isn't on your website, you can do that too.

Step 3: Add custom instructions

Beyond the knowledge base, you can add custom instructions for how the AI receptionist should handle calls. For example, you might set rules like 'always offer to book an appointment', 'never quote a price without confirming with me first', or 'transfer emergency calls to my mobile immediately'.

You can also set your greeting, your transfer number, and your after-hours behaviour — whether the AI receptionist should answer, take a message, or transfer calls outside of business hours.

Step 4: Choose your voice

You can choose the voice your AI receptionist uses — professional, warm, friendly, male or female. All voices use a natural multilingual AI voice with automatic language detection and are designed for phone conversations.

Step 5: Connect your phone number

Finally, you connect your phone number. You can either get a new dedicated UK phone number through the service, or forward your existing business number to the AI receptionist.

If you're forwarding, you can set it to forward all calls, or only forward when you don't answer (so you can still pick up when you're available, and the AI receptionist handles the rest).

Step 6: Go live

Once everything is set up, your AI receptionist is live. It will answer every call, handle the conversation, capture details, book appointments, and send you a summary after every call. You can make changes to the knowledge, instructions, and settings at any time.

The whole process — from entering your website to going live — takes minutes, not days. And you can try it for free first to see how it would work for your business.